HOW TO ORDER?

To place an order, you need to contact us by phone 099-353-09-09 or place your order yourself in our online store around the clock*.

Office Hours:

Monday – Friday from 10:00 to 18:00.
Saturday – Sunday – weekend, orders placed on the weekend will be processed on Monday from 10 am.
* Orders through the site are accepted around the clock, but are processed during business hours.

SHIPPING

Delivery of goods is made from Monday to Friday from 10 am to 6 pm, the delivery time is agreed in advance by phone.

BY Kyiv

- Pickup from the point of issue of orders

       1. Koffer.UA store in the Marmalade mall – st. Borshchagovskaya, 154 – from 10.00 to 20.00 – 7 days a week – Only after the manager confirms the availability of the ordered goods in the store.

       2. Koffer.UA store in Gorodok Gallery– Ave. Stepan Bandera, 23. 2nd floor.– from 10.00 to 20.00 – 7 days a week – Only after the manager confirms the availability of the ordered goods in the store.

- Delivery by courier* to the specified address in Kyiv

Free from 3000 UAH (up to 3000 UAH – shipping cost 150 UAH).

  • Delivery time: 2 hours to 2 days.
  • The manager will call you to clarify the address and delivery time.
  • The courier does not leave for delivery without prior clarification by phone.
  • In case of refusal to purchase at the time of actual receipt of the order – 150 UAH is reimbursed. – the cost of the courier's departure (movement of the courier with the goods in both directions).

* Dear customers, upon receipt of the order, be sure to check the condition and completeness of the goods in the presence of the courier!

Delivery across Ukraine by the transport service "Nova Poshta"

When ordering goods for less than 3000 UAH. - You pay the cost of delivery of goods to the office – at the carrier's rates.
When ordering goods for more than 3000 UAH. - the cost of delivery to the Nova Poshta branch is at our expense;

  • If you choose "Cash on Delivery– Payment upon receipt", then the commission for the transfer of money in the amount of – 2% of the amount + 20 UAH. charged from the recipient of the parcel (goods);

Delivery takes 1-2 days;

You will be sent information about the number of the parcel, which will be in the warehouse of the carrier company;

Dear customers, if you didn't like the – by size, color or other reason – You are OBLIGED to PAY for us the transport services of Nova Poshta for sending the goods to you and back!

Unfortunately we don't have the ability to ship within Ukraine so you can just take a look. Thank you in advance for your understanding!


PAYING ORDERS

  • Cash on delivery (pickup, courier delivery);
  • With a credit or debit card when ordering online. When placing an order on the site, indicate the payment method online payment. Payment is made through the MONO payment service. When paying by credit card, the price of the goods does not change (we do not charge any additional commissions and interest).
  • Payment in installments for Monobank cardholders - no additional fees or overpayments.
  • Cash on delivery (cash on delivery). When sent by the carrier «Nova Poshta»
  • Carrier commission for cash on delivery "Nova Poshta" – 20 UAH + 2% of the order amount is always paid by the recipient.